Privacy Policy

We may collect the following information:

• Personal information: Name, email address, phone number, and billing/shipping address.
• Photos and media files: Images you upload to create your mosaic.
• Payment information: Credit/debit card details or payment provider information (processed securely via our payment partners).
• Website usage data: IP address, browser type, pages visited, and other analytics to improve our services.

We use your personal data to:

• Process and deliver your orders.
• Communicate with you about your orders, promotions, or updates.
• Improve our website and services.
• Comply with legal obligations.

We do not sell or share your personal information with third parties for marketing purposes.

We process your data based on:

• Contractual necessity: To fulfill your orders and services.
• Consent: When you opt-in to marketing communications.
• Legitimate interests: To improve our services and website functionality.

We may share your personal data with:

• Service providers: Payment processors, delivery companies, IT support, or hosting providers.
• Legal authorities: When required by law or to protect our legal rights.

Your images are used solely to create your mosaic and are never shared publicly or with third parties without your consent.

We retain your personal data only as long as necessary for fulfilling your orders, legal obligations, or resolving disputes. Images you upload are stored securely for the creation of your mosaic and will be deleted upon request after completion.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, contact us at support@mosaicgallery.co.uk.

We use cookies to improve website functionality and user experience. You can manage your cookie preferences through your browser settings.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

We may update this Privacy Policy periodically. The latest version will always be available on our website.